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Terms and Conditions
- General information
Through its WEBSITE https://bcnsunlight.com/, which is owned by SUNLIGHT LANGUAGE SCHOOL SL, hereinafter, the administrator of the website. The WEBSITE: https://bcnsunlight.com, of which he is the Administrator, of the online language course sales store.
- General conditions
SUNLIGHT LANGUAGE SCHOOL SL. (hereinafter SUNLIGHT), with registered office at Calle Ortigosa 14, 1º-4ª, bajos, is dedicated to teaching SPANISH / CATALAN / ENGLISH.
- Legal regulations applicable to the Contract and acceptance of the general conditions
The General Conditions will be governed by the application of Royal Decree 1/2007, of November 16, approved based on the consolidated text of the General Law for the Defense of Consumers and Users, Law 7/1998, of April 13, on General Contracting Conditions, as well as by the Civil Code. The general terms and conditions are included as part of all Agreements for the provision of language courses, provided on the site, and signed by both parties. On this basis, the parties obtain responsibilities for the execution of the conditions of the Contract, even if the Contract contains additional terms and conditions established for each particular program of the course.
- Registration, price and payment methods
For all reservations the student has to contact SUNLIGHT via email, phone or in person. In order to make the reservation, the student agrees to provide SUNLIGHT with the information and send the email that must contain the following information: full name and surname of the student, gender, completed level test in Spanish or English, type of course with the number of hours per week, type of accommodation desired, date of arrival and the duration of the course.
SUNLIGHT undertakes to take into account the needs of the student as much as possible and place them in the group with the right level, a qualified teacher and provide accommodation with the correct standards. Reservation requests must be sent to: SUNLIGHT LANGUAGE SCHOOL, Calle Ortigosa 14, 1-4, 08003 Barcelona, Spain Tel. +34 691578867 Email: firstname.lastname@example.org
When confirming the reservation of the place, SUNLIGHT provides the student with written confirmation via email and attaches the invoice indicating the prices of all the products and services reserved together with the pre-contract.
a) If the student does not need a visa or accommodation, the student can pay the bill on the day of arrival, but no later than the first day of classes.
b) If the student does not need a visa, but does need accommodation, the student must pay at least the total accommodation and 50% of the courses.
c) If the student needs the visa and the corresponding documents from the school in order to apply for the visa, the student must pay the full amount of the course and accommodation before the course is processed at the consulate.
Otherwise, SUNLIGHT does not guarantee the availability of places.
The student makes all payments directly to the bank account of SUNLIGHT or the agent (all bank charges are the responsibility of the student).
Bank account data:
Recipient name: SUNLIGHT LANGUAGE SCHOOL SL
Account number (IBAN): ES38 0182 4609 9702 0570 6160
Bank name: BBVA (BANCO BILBAO VIZCAYA ARGENTARIA S.A.)
From the moment the school receives confirmation of the payment made by the student, the school undertakes to provide its services in compliance with all the terms and conditions prescribed in the Contract.
- Main information about the course
Before starting a training course, students must take a level test at the reception, to determine the student’s language proficiency. Academic advisors have developed special programs for extensive and intensive courses. Students can choose any available program or combine several programs simultaneously, depending on the individual needs of each student. Based on the results of the level tests, students will be placed in a relevant group applicable to their level: beginner, intermediate or advanced, in accordance with the requirements of the European Union educational standards. For this, the school uses appropriate educational materials. The objective of all the courses is to train students with the necessary skills and knowledge to face any linguistic situation and adequately develop the four language skills: reading, writing, speaking and listening.
To level up, students are required to take a level test.
The cost of the student’s first book is included in the registration fee, as much as the cost of the first book of each level that the student reaches. Students must acquire the necessary materials for the course once they have passed the level test.
The minimum number of students per class is seven, and the maximum is ten. The school will select duly qualified teachers and has the right to replace them at any time in the educational process; the student cannot appeal this decision. When one of the teachers terminates the employment contract with the School, the latter undertakes to find a substitute, and the student cannot unilaterally cancel or challenge this circumstance.
The opening hours of the school are from 9:00 to 14:00 and from 15:00 to 21:00.
The opening hours of the reception are from 9:00 to 14:00 and from 15:00 to 19:00.
There are no classes on weekends or holidays. The school does not recover classes that coincide with national or regional holidays. The month of August the school will remain closed for the holidays, and the classes of this month will not be recovered.
The student will receive a certificate at the end of the training if their attendance is at least 70% of the total hours. Those who meet this condition along with successful course completion are entitled to the Course Completion Certificate.
Classes that the student misses due to circumstances beyond the school’s control will not be refunded and will not entitle the student to request a refund. The absence in the classroom or the refusal to complete the course will not be a cause to claim a refund of the amount of the course.
The center has a private insurance that covers any incident during classes and activities proposed by the center (if you have any questions, you can ask them at our reception).
- Withdrawals and cancellation of courses
If the group is equal to or less than 5 people, the center reserves the right to close it and offer the students another group at the same time or, if this is not possible, to offer them another time. In the event that they cannot be offered one, you have the option of waiting until you can offer them a group of their level.
The student will only be able to enjoy their classes during the contracted period of time reflected in their enrollment, not being able to request the amount of time contracted once the contract period has ended.
If the student cancels the reservation after SUNLIGHT has provided all the documentation for the purpose of obtaining the visa, SUNLIGHT will accept the cancellation of the course only in the case of the visa refusal, it must be demonstrated by contributing to SUNLIGHT the original of the visa refusal letter from the Consulate of Spain.
In the case of the visa denial, the lawyers have to appeal, and in the case of the denial of the appeal, SUNLIGHT undertakes to refund the student the full amount of the program, except 15% of the tuition.
If the student cancels the course for other reasons, except due to the refusal of the visa (force majeure circumstances), SUNLIGHT decides to what extent the arguments are reasonable and can but is NOT obliged to return the amount of the program minus the amount of the registration.
In case of applying for visa from Spain, SUNLIGHT DOES NOT return money paid for the course, if the student started their course.
In none of the cases will the Student be refunded the amount paid in the concept of registration, nor the classes taken by him.
In case of return, the amounts paid will be refunded within 60 calendar days after receipt of the course cancellation form by SUNLIGHT.
- Return and refund
In the case of visa students, the school has a period of 60 days to make the refund by bank transfer to the account that the client provides us, either their own or that of a third party.
The rest of the student modalities (whether face-to-face or online) will receive a refund within a maximum period of 15 days from when they are informed that they will not be able to offer the contracted service, either because they cannot open a group due to lack of of students or for closing the group for being a number equal to or less than 5 students (in this case the proportional part of the paid time will be paid).
If the student during his studies at SUNLIGHT considers that the services provided are not of adequate quality or do not correspond to the corresponding services described in the SUNLIGHT brochures and price lists, the student must present his complaint in writing. before the SUNLIGHT Administration during the first week after your arrival or the same day of said incident. SUNLIGHT undertakes to take all necessary measures to liquidate the cause of the incident during the next 2 business days.
If the group in which the student has been placed does not correspond to the level of the student, the school must:
a) Offer to change the group if another is available or wait for the start of a new group.
b) Offer private classes (in this case the number of hours will be two/three times less).
If the group is equal to or less than 5 people, the school reserves the right to close it and offer the students another group within the same schedule or, if this is not possible, offer them another schedule. If there is no group available, the school has a right to wait until it can offer these students a group of their level.
The student will only be able to attend classes during the period reflected in their enrollment certificate, it will not be possible to request to recover classes once the contracted period has ended.
Any disagreement that may arise between both parties will be resolved amicably before going to the jurisdiction provided. In the case of not reaching a mutual agreement, the Parties have the right to resolve the case exclusively in the Courts of Spain. The jurisdiction for the knowledge of the actions derived from this Contract will correspond to the legislation of the domicile of SUNLIGHT (Spain). The language of the judicial process must be Spanish.
If you have any questions about the terms and conditions, please email us: email@example.com